Bespoke Private Chef

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. The content of the pages of this website is for your general information and use only and is subject to change.

Please take a few minutes to read through the terms and conditions as these form the basis of the contract. Further information can be provided on request.

When placing an order for wedding cakes we require a £120 booking fee, this is a non-refundable and none-transferable fee to secure the date you require and is also to cover the necessary time given to your order prior to your wedding date - this may include some of the following; administration, emails, phone calls, consultations, wedding cake samples etc. Final payment for wedding cakes is due no later than ONE MONTH before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit lost.

For celebrations cakes final payment will be due ONE WEEK before the delivery / collection date, unless otherwise agreed.

Full payments are to be made via bank transfer after tuttoAPPOSTO has sent and invoice to yourself. 

For Dinner Party and Private Events, the full payment will be taken two weeks before. If the total balance exceeds £500 a deposit of 50% will need to be taken a month before, to secure the date. Note that this will be non refundable.  

tuttoAPPOSTO is NOT an allergy-free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. At tuttoAPPOSTO we recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have, we reserve the right to decline any orders for clients with serious food allergies. tuttoAPPOSTO will not assume any liability for adverse reactions to our products.

The following ingredients are used in our kitchen:

•                Milk and other dairy products

•                Eggs

•                Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut

•                Wheat and gluten

Please note that some food colourings may have an effect on behaviour in children.

Any delivery charges will be explained at the time of ordering. Collection of orders is free. Please note that all wedding cakes / any cake 3 tiers or more must be delivered. 

DO NOT place the cake on a seat in the car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat (if you do not have one, please ask). Extra care should be taken when driving as some elements may be delicate. tuttoAPPOSTO cannot take any responsibility for damage to cakes when collected and transported by their customers.

All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Or in the Summer months, refrigerating the cake can help with stability- however be sure to leave out of the fridge for an hour- two hours before slicing. (fridge cold cakes, will be not be the desired texture/ temperature.) Please note cupcakes should be consumed within 2 days and cakes within 3 days.

tuttoAPPOSTO aims to meet every requirement you might have. We also acknowledge that circumstances change. if you need to adapt your order for a cake or an event- please get in touch as soon as possible to ensure any changes can be actioned, generally 1-2 weeks’ notice is required for any changes and any changes may be subject to changes in cost depending on the design/ menu details. Please note a reduction in costs is only allowed up to a maximum of 10% if the total payment has already been taken.

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. 

Cancellation by the customer: If the order is cancelled, 50% of the order is non-refundable and non-transferable, payment is required for any and all expenses already incurred on behalf of the finished product/ prep for dinner party events.

For weddings if you cancel within 6 months of the date 50% of the full payment will be invoiced, cancellation within 3 months of the date 75% of the full payment will be invoiced. This is to cover monies lost as tuttoAPPOSTO will have turned away other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your wedding cake within 1 month of your event full payment will be retained.

For celebration cakes if you cancel within 2 weeks of your event 50% of the full payment will be invoiced. If you cancel within 7 days of your event full payment will be invoiced. 

Cancellation by tuttoAPPOSTO -We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, tuttoAPPOSTO will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

Postponements: In the event that you wish to postpone your wedding please let us know as soon as possible, your previous booking will be considered cancelled will be subject to the cancellation policy above and a new booking will be placed for the new date. If you wish to re-book for a new date this will be subject to a further booking fee to secure the new date. New bookings will be subject to any price increases since the original booking was made. Any monies paid over the booking fee will be carried over to your new date​.

By accepting the cake/ eating the menu- you are in turn indicating you are happy with the cake/ dinner party. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. In addition, we always take photographs of the cakes prior to delivery / collection.

​Complaints are extremely rare in the world of cakes and we have never had a complaint as yet. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery.

We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.

 Please note icing may crack as it dries out or can slide when cut and in a warm environment which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.

For Wedding Cake orders, tuttoAPPOSTO offers a cake tasting session. This is so tuttoAPPOSTO can offer a face to face consultation. This all comes under the cost of the booking fee.